Terms of use

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General conditions of use and sale

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Object:

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The purpose of these general conditions of sale is to determine the conditions under which SARL Énergie Bien-être CCPS (hereinafter "ines-boutique.com-DES CHAUSSURES mais pas que ..."), registered in the commercial register and Marseille companies under number B 405 318 973, offers for sale and sells, to any customer acting as a consumer (hereinafter the "customer"), the items offered on its website accessible at the address www. .ines-boutique.com-DES CHAUSSURES mais pas que ... (hereinafter the “site”).
All the elements constituting the site (in particular texts, images, software, etc.) are protected by French and international laws relating to intellectual property. The customer is therefore prohibited from copying, reproducing and distributing all or part of the site, in any form whatsoever, without the express authorization of SARL Énergie Bien-être CCPS (hereinafter "ines-boutique.com -DES CHAUSSURES mais pas que ... ").

Clients:

The purchase of item(s) on the site ines-boutique.com DES CHAUSSURES mais pas que ... is reserved for adult individuals, ie natural persons acting outside any usual professional or commercial activity of purchase / resale or intermediary, and for strictly personal use. Anyone who orders on the site ines-boutique.com DES CHAUSSURES mais pas que ...   attests to being an adult natural person and having the capacity to order on the site and to engage contractually.

Acceptance of the general conditions of sale:

Sales of products made on the site www.ines-boutique.com DES CHAUSSURES mais pas que ... are exclusively governed by these general conditions of sale to the exclusion of any other document, even if it may have been communicated to ines-boutique.com DES CHAUSSURES mais pas que ....
By validating his order on the site www.ines-boutique.com DES CHAUSSURES mais pas que ... , the customer acknowledges having previously read and unreservedly accepted these general conditions of sale in force on the date of his order.
The general conditions of sale may be modified at any time by SARL Énergie Bien-être CCPS (hereinafter “ines-boutique.com DES CHAUSSURES mais pas que ... "). The general conditions of sale opposable to the Customer are those which appear online on the site on the day of the validation of his order. The general conditions of sale opposable to the customer are also attached to the package on a durable medium.

Description of products:

The essential characteristics of each product offered for sale byines-boutique.com DES CHAUSSURES mais pas que ... are indicated in their product sheet accessible on the site, by clicking on the product concerned.

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ines-boutique.com DES CHAUSSURES mais pas que ... does its best to render a faithful image of the products offered for sale by the images or photographs used to present the products. However, variations and shades may appear in particular due to technical limitations of color rendering and the difference in calibration of the customer's computer equipment, so that these elements are used as an indication.ines-boutique.com DES CHAUSSURES mais pas que ... therefore recommends that the customer refer to the description of the products on the site to find out their essential characteristics.

Availability of products and processing and delivery times:

Product offers are valid as long as they are visible on the site and within the limits of available stocks. In case of unavailability of a product ordered,ines-boutique.com DES CHAUSSURES mais pas que ... will inform the customer as soon as possible and proceed with the cancellation of the order. If the order includes several products and only part of this order is unavailable, then ines-boutique.com DES CHAUSSURES mais pas que ... will cancel the unavailable part of the order. If applicable,ines-boutique.com DES CHAUSSURES mais pas que ... will reimburse the customer no later than 14 days following payment of the sums paid.

Any order placed on the site before 12 p.m. from Tuesday to Saturday (excluding public holidays) will be processed the same day, subject to validation of the payment and possible checks in the context of the fight against fraud as described in article "Fight against credit card fraud".
The delivery date is indicated when ordering, depending on the availability of stocks and the estimated delivery time provided by the carrier.
If this deadline is exceeded and except in cases of force majeure, the customer may withdraw from the contract after having granted an additional delivery time by e-mail, if this new deadline is not respected. If the customer specifies that the delivery time is an essential condition of the contract, he may withdraw from the contract without further delay and request reimbursement of any sums already paid for the product(s) not delivered. The order will then be canceled byines-boutique.com DES CHAUSSURES mais pas que ... provided that the delivery of the order has not taken place in the meantime.

Order process:

In order to be able to order a product on the site, it is necessary, beforehand, that the customer creates a customer account under the conditions referred to in this article. The customer is then invited to follow and respect the ordering process in force on the site.ines-boutique.com DES CHAUSSURES mais pas que ...  when ordering.
For the creation of his customer account on the site, the customer undertakes to identify himself loyally and to provide exact information and to update it as necessary. He will be asked to provide certain personal information (name, contact details, etc.), in particular a valid e-mail address, since this is the address to which all order confirmations and all correspondence from ines-boutique.com DES CHAUSSURES mais pas que ... . The customer also undertakes to choose a password which he acknowledges to be personal to him and therefore undertakes to keep it confidential. On the occasion of any order, the customer will be asked to specify this e-mail address and this password which will allow him to be identified by the site.
The customer and ines-boutique.com DES CHAUSSURES mais pas que ... therefore acknowledge that the data recorded by ines-boutique.com DES CHAUSSURES mais pas que ... are considered as constituting proof of the transactions concluded between them.
Before validating his order, the customer will see a summary page showing the selected products, the references, the quantities, the unit price, the shipping cost and the price of the order as well as a visual of the product. The Customer undertakes to verify the accuracy of the selection before confirming and paying for his order.

The costs:

The prices of the products offered on the site ines-boutique.com DES CHAUSSURES mais pas que ...   appear on each product sheet. They are expressed in euros, all taxes included, excluding participation in shipping costs (processing and shipping of the order) which are specified when ordering and the details of which appear in the article "Delivery methods" herein. .
The prices displayed on the site ines-boutique.com DES CHAUSSURES mais pas que ...   may be changed at any time. However, the price paid by the customer is the price displayed when ordering.

Payment methods:

Purchases made on the site ines-boutique.com DES CHAUSSURES mais pas que ... are paid in cash exclusively with one of the following means of paymentbank cards: Credit card, VISA, Mastercard
PayPal*
Treiz' Local card (valid only in the Aubagne store)
Gift, INES CHAUSSURES, CONFIDENCE CHAUSSURES

* Paypal payments require an account with the corresponding service provider.

Terms of Delivery - Transfer of Risk and Transfer of Ownership:

Delivery is made exclusively in France, DOM TOM, Belgium, Luxembourg, Switzerland, Guadeloupe, Martinique, Reunion, Guyana, Mayotte, Saint-Pierre and Miquelon, New Caledonia, French Polynesia, Wallis and Futuna, TAAF (Terre Australes et Antlastiques French), to the address that the Customer will have indicated when ordering.
The product(s) ordered remain the property of SARL Énergie Bien-être CCPS (“ines-boutique.com DES CHAUSSURES mais pas que ... ”) until full payment of the price by the customer. However, the risks of the products are transferred to the customer, as soon as he or a third party designated by the customer takes possession of the goods.
Upon delivery of the order, the customer checks its contents and undertakes, in the event of its apparent non-compliance, to formulate, if necessary, reasoned reservations, which must be entered on the delivery slip and sent to the carrier and to ines-boutique.com DES CHAUSSURES mais pas que ... , by registered letter with acknowledgment of receipt, within three (3) days of receipt of the order. Failing this, the products alleged to be non-compliant cannot be taken back.

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Regarding deliveries in France Overseas and Switzerland, the incoterm applied to shipments is DAP. The buyer is responsible for customs formalities and taxes on import. Customs charges are the responsibility of the customer.

Costs and method of delivery:

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Colissimo Metropolitan France, Andorra, Monaco:  Lump sum of €9.15, free from €100 of purchase  delivery within 2 days

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Colissimo France Overseas 

- Zone OM 1: Guadeloupe, Martinique, Guyana, La Réunion, Mayotte, Saint-Pierre-et-Miquelon, Saint-Martin, Saint-Barthélemy €20.30 delivery 5 to 7 working days

- Zone OM 2: New Caledonia, French Polynesia, Wallis-and-Futuna, French Southern and Antarctic Lands open

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Colissimo Europe and Switzerland €18.05 delivery from 2 to 9 days 

Colissimo Great Britain €21.35 delivery from 3 to 8 days  (indicative time, excluding customs processing)

 

Right to retract:

The customer has a right of withdrawal, without having to justify any reason, in accordance with article L120-20 of the Consumer Code which is set by law at 14 days from receipt of the product.
To exercise his right of withdrawal, the customer must:
indicate, in his customer account, the product he wishes to return. The product must then be returned to ines-boutique.com DES CHAUSSURES mais pas que ... , in new condition, that is to say unworn, in its original packaging and in perfect condition (box and shipping carton). The Customer will be reimbursed within two (2) working days of receipt by ines-boutique.com DES CHAUSSURES mais pas que ... of the returned product, by the method of payment used by the customer during the order concerned.
or notify ines-boutique.com DES CHAUSSURES mais pas que ... its decision to withdraw from this contract by means of an unambiguous statement (eg letter sent by post, fax, email).
In the event of withdrawal by the customer from this contract,ines-boutique.com DES CHAUSSURES mais pas que ... will refund payments received from the customer, excluding delivery and return costs, without undue delay and, in any event, no later than fourteen days from the day on which ines-boutique.com DES CHAUSSURES mais pas que ... is informed of your decision to withdraw from this contract.
ines-boutique.com DES CHAUSSURES mais pas que ... will proceed with the reimbursement using the same means of payment as that which the customer used for the initial transaction, unless the customer expressly agrees to a different means, in any case, this reimbursement will not incur any costs for the customer.
If the customer has already received his order,ines-boutique.com DES CHAUSSURES mais pas que ... may defer reimbursement until the goods are received, the date used being that of the first of these facts. The customer must return the goods, without undue delay and, in any case, no later than 14 days after the customer has communicated to ines-boutique.com DES CHAUSSURES mais pas que ... its decision to withdraw from this contract. This deadline is deemed to have been met if the customer returns the goods before the expiry of the fourteen-day period. After this period, the refund will be de facto cancelled.
The costs of returning the ordered product are the responsibility of the Customer as provided by law.

Processing of personal data:

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ines-boutique.com DES CHAUSSURES mais pas que ... retains, for a minimum of 3 years, and processes the personal data of its customers under its responsibility. These data are necessary for the processing and execution of each customer's order as well as any follow-up that may result. In addition, this data may be used by ines-boutique.com DES CHAUSSURES mais pas que ... in order to send the customer, in particular by e-mail, and unless opposed by the latter, promotional information relating to products similar to those he has already purchased on the site.
ines-boutique.com DES CHAUSSURES mais pas que ... may also transmit this data to any person it may have instructed to execute all or part of the customer's order or to offer the customer personalized offers relating to the products offered by ines-boutique.com DES CHAUSSURES mais pas que ...  Especially, ines-boutique.com DES CHAUSSURES mais pas que ... may, as part of the fight against bank fraud, transmit this data to a third party company as indicated in the article "Fight against bank fraud".
ines-boutique.com DES CHAUSSURES mais pas que ... undertakes not to transmit the customer's personal data to third parties for commercial prospecting purposes.
In accordance with the law n ° 78-17 of January 6, 1978 known as “Informatique et Libertés”, the customer has a right of access, rectification and opposition to data concerning him. He can exercise these rights by contacting ines-boutique.com DES CHAUSSURES mais pas que ... , to the address indicated in the article "Assistance - Contact details of ines-boutique.com DES CHAUSSURES mais pas que ... », a written request accompanied by a copy of an identity document bearing his signature and specifying the address to which a response can be sent.

Fight against credit card fraud:

In case of payment by credit card,ines-boutique.com DES CHAUSSURES mais pas que ... may verify the personal data communicated by the customer and adopt all the measures deemed necessary to verify that the person whose bank account is debited is indeed the one who placed the order or, in the event that this person is different, that authorized the payment concerned, in order to avoid any fraudulent payment. This verification may take the form of a request for proof of identity and/or address and/or bank documents (RIB). The absence of transmission by the client to ines-boutique.com DES CHAUSSURES mais pas que ... supporting documents requested within two (2) working days following the request made by ines-boutique.com DES CHAUSSURES mais pas que ... will automatically lead to the cancellation of the order concerned, without any possibility of subsequent complaint.
Otherwise,ines-boutique.com DES CHAUSSURES mais pas que ... reserves the right to cancel or refuse any order from a customer with whom it has already encountered a dispute relating to the fraudulent payment of a previous order.
As part of this verification, the data communicated by the customer when ordering may be communicated by ines-boutique.com DES CHAUSSURES mais pas que ... to a third-party company and are subject to automated data processing under the responsibility of the latter. The purpose of this automated data processing is to define a level of analysis of a transaction with the aim of combating credit card fraud.
The absence of communication of these data by the customer prevents the realization and the analysis of the transaction and consequently leads to the cancellation of the order.
The occurrence of an unpaid amount due to fraudulent use of a bank card will result in the registration of the details relating to your order associated with this unpaid amount in a payment incident file implemented by a third-party company. An irregular declaration or an anomaly may also be subject to specific processing.
In accordance with the Data Protection Act of January 6, 1978, the Customer has, at any time, a right of access, rectification, and opposition to all of his personal data by writing, by mail and by justifying of his identity, to:

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Inès Shoes – Customer service – 9, rue de la République – 13400 Aubagne
by telephone on the number +33 (0)9 83 63 03 06 from Tuesday to Saturday from 9:30 a.m. to 12:30 p.m. - 2:30 p.m. to 7 p.m.
by e-mail to the following address contact@ines-boutique.com.

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Cookies:

Cookies are small encrypted text files that are stored in your computer / tablet / mobile browser when you browse our site.                

ines-boutique.com DES CHAUSSURES mais pas que ...uses cookies to improve your navigation on our site and to offer you personalized advertisements when you visit other sites. Under no circumstances do cookies allow us to identify you. In general, the cookies that we use allow us to record information relating to your navigation and your connection thanks in particular to your preferences or the products consulted or placed in your basket. We also use so-called “advertising” cookies to show you advertising banners related to your past browsing; and performance cookies to measure the impact of our business operations.
By default, your browser is configured to accept the use of cookies. Thus, by continuing to browse our site, you accept their use. On the other hand, at any time you can oppose the use of these cookies. To do this, you just need to change your browser settings. You will find all the information relating to the deactivation of cookies by consulting the “Help” section of your browser. However, if you choose to disable cookies, this will prevent us from offering you an optimal browsing service, or even preventing certain actions on the site and also from personalizing our advertising offers.
This service aims to offer personalized advertisements displaying products or services based on the recent behavior of Internet users on the sites, newsletters and applications of its partners.

Warranty - Liability:

 

ines-boutique.com DES CHAUSSURES mais pas que ... is anxious to bring you the best quality of service as an e-merchant. It undertakes to respect all of its obligations during all stages of the order and the delivery of the customer's order.
In accordance with the law, all the products offered on the site benefit from a legal guarantee of conformity (article L.211-4 and following of the Consumer Code) and a legal guarantee against hidden defects (article 1641 and following of the Civil Code).
ines-boutique.com DES CHAUSSURES mais pas que ... is responsible for material damage or bodily injury that would be caused to the customer directly and exclusively by the fault or negligence of ines-boutique.com DES CHAUSSURES mais pas que ... , under the conditions provided for by the regulations in force.
However,ines-boutique.com DES CHAUSSURES mais pas que ... can not be responsible for immaterial, indirect or incidental damage that would be caused to the customer, nor for damage that would result from an event of force majeure as defined by French law and case law.

Support - Complaint - Contact details:

For any question relating to the site, the products sold by ines-boutique.com DES CHAUSSURES mais pas que ... and for any complaint relating to an order, the customer is invited to contact ines-boutique.com DES CHAUSSURES mais pas que ... by one of the following means:

by post to the following address: Inès Chaussures – Customer Service – 9, rue de la République - 13400 Aubagne France
by telephone on the number +33 (0)9 83 63 03 06 from Tuesday to Saturday from 9:30 a.m. to 12:30 p.m. - 2:30 p.m. to 7 p.m.
by e-mail to the following address contact@ines-boutique.com

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ines-boutique.com DES CHAUSSURES mais pas que ... will endeavor to respond to the customer within a reasonable time and at the latest within one month of receipt of the request.

Applicable law - Competent jurisdiction:

Any contract entered into under these provisions will be subject to French law.
In the event of a dispute, the competent court will be designated in accordance with the rules of common law.